{
  "title":"Rider Call Issue",
  "description":"An issue ticket to get information about a rider call",
  "item": [
    {
      "type":"text",
      "question":"Name of employee who handled the call"
    },

    {
      "type":"datetime",
      "question":"Datetime of call"
    },

    {
      "type":"text",
      "question":"Name of caller"
    },

    {
      "type":"text",
      "question":"Phone number of caller"
    },

    {
      "type":"text",
      "question":"Email of caller"
    },

    {
      "type":"text",
      "question":"Username of caller"
    },

    {
      "type":"text",
      "question":"Describe the issue the caller is experiencing"
    },

    {
      "type":"datetime",
      "question":"Datetime of when the issue was experienced (if known and applicable)"
    },

    {
      "type":"text",
      "question":"Bus number the problem was encountered on (if applicable)"
    },

    {
      "type":"text",
      "question":"What route was the problem experienced on (if applicable)"
    },

    {
      "type":"group",
      "question":"Classification of issue",
      "item":[
        "other",
        "Store website down",
        "Could not purchase passes online (general web store failure)",
        "Purchase pass through website failure",
        "Used pass on bus but no passes on card",
        "Lost card"
      ]
    },

    {
      "type":"boolean",
      "question":"Was the issue resolved?",

      "item": [{ "type":"text", "question":"If yes, what was the resolution?" }]
    },


    {
    }

  ]
}
