expanding on error classifications

issue/Rider-Call-Issue.json

@@ -60,7 +60,7 @@
         "Store website down",
         "Could not purchase passes online (general web store failure)",
         "Purchase pass through website failure",
-        "Used pass on bus but no passes on card",
+        "Used pass on bus but no passes on card or unknown card reported",
         "Lost card"
       ]
     },