Popufare-Auxiliary-Documentation/issue/Rider-Call-Issue.json

{
  "title":"Rider Call Issue",
  "description":"An issue ticket to get information about a rider call",
  "item": [
    {
      "type":"text",
      "question":"Name of employee who handled the call"
    },

    {
      "type":"datetime",
      "question":"Datetime of call"
    },

    {
      "type":"text",
      "question":"Credential or fare media of caller (mag stripe or RFID)"
    },

    {
      "type":"text",
      "question":"Name of caller"
    },

    {
      "type":"text",
      "question":"Phone number of caller"
    },

    {
      "type":"text",
      "question":"Email of caller"
    },

    {
      "type":"text",
      "question":"Username of caller"
    },

    {
      "type":"text",
      "question":"Describe the issue the caller is experiencing"
    },

    {
      "type":"datetime",
      "question":"Datetime of when the issue was experienced (if known and applicable)"
    },

    {
      "type":"text",
      "question":"Bus number the problem was encountered on (if applicable)"
    },

    {
      "type":"text",
      "question":"What route was the problem experienced on (if applicable)"
    },

    {
      "type":"group",
      "question":"Classification of issue",
      "item":[
        "other",
        "Store website down",
        "Could not purchase passes online (general web store failure)",
        "Purchase pass through website failure",
        "Used pass on bus but no passes on card or unknown card reported",
        "Lost card"
      ]
    },

    {
      "type":"boolean",
      "question":"Was the issue resolved?",

      "item": [{ "type":"text", "question":"If yes, what was the resolution?" }]
    },


    {
      "type":"text",
      "question":"Other information"
    }

  ]
}